Refund policy

Every piece we sell is an original, one-of-a-kind artwork, so we treat sales differently than off-the-shelf products. All sales are final — we don't accept returns simply because you've changed your mind. That said, if something arrives damaged, defective, or genuinely not as described, we'll make it right.

When an Order Has More Than One Artwork

If your order includes several pieces, we look at each artwork on its own. A problem with one piece doesn't affect the others — you keep and pay for the artworks that arrive as expected, and we only handle a refund, replacement, or return for the specific piece that has an issue.

Damaged, Defective, or Not as Described

Please inspect your artwork as soon as it arrives. If a piece arrives damaged in transit, has a defect, or is materially different from how it was described or photographed, contact us within 3 days of delivery with photos of the artwork, its packaging, and the issue. We'll review each case individually and, once confirmed, offer a replacement (if the collection allows it), a refund, or a partial refund, whichever fits the situation.

We're not able to accept a damage or defect claim reported after that window, since the condition of a piece can no longer be tied to shipping once time has passed.

Refunds

Once we've confirmed an issue with a specific artwork, we'll process the refund to your original payment method. Refunds are issued per artwork, not per order, and typically appear within 5–10 business days, depending on your bank or payment provider.

Return Shipping

For an approved damage, defect, or not-as-described claim, we'll cover the cost of return shipping for that artwork and provide instructions on how to send it back safely. We're not able to cover return shipping for reasons outside these cases, since original artworks are sold as final sale.

Order Changes and Cancellations

If you need to change or cancel an order, reach out as soon as possible. If the artwork hasn't shipped yet, we're usually able to cancel or adjust it. Once a piece has shipped, it falls under the damage/defect terms above rather than a standard cancellation.

Contact Us

If anything arrives with a problem, or you have a question about an order, reach out and we'll sort it out with you, piece by piece if needed.

• Email: g.avenuemnl@gmail.com
• Phone: +63 939 908 3616